** If you are visiting us from outside of the UK and would like to purchase from us - please visit 

https://www.etsy.com/shop/lolaanddaisydesigns

Delivery Information

At Lola and Daisy Designer Pets, every product is handmade to order in our workshop in Central Scotland.

We take great care to make and package each order to the highest standard before it leaves us.

UK Delivery

We currently sell and deliver directly through our website to customers within the United Kingdom only.

Making and dispatching your order

Because our products are handmade to order, please allow 6–8 working days for your order to be made and dispatched.

This timeframe begins once your order has been successfully placed.

During exceptionally busy periods, particularly in the run-up to Christmas, dispatch may occasionally take longer. If we expect a significant delay with your order, we will contact you.

Delivery after dispatch

UK orders are sent using Royal Mail 48 Hour Tracked delivery.

Once your order has been collected by Royal Mail, delivery normally takes approximately 2 working days.

Estimated total delivery time

Please allow approximately:

6–8 working days for us to make and dispatch your order, plus approximately 2 working days for delivery.

This means that your order will normally arrive within approximately 8–12 working days from the date of order.

Please note that these are estimated delivery times and are not guaranteed delivery dates. Occasionally, delays can occur after an order has been handed to the delivery carrier.

Delivery Cost

UK delivery is FREE.

There are no additional delivery or handling charges for standard UK delivery through our website.

The delivery cost shown on your order and at checkout will be the final delivery cost payable for your order.

Tracking Your Order

Once your order has been dispatched, we will email you with your Royal Mail tracking information.

You can then use the tracking information provided to follow the progress of your delivery.

If you have not received your tracking information or have any questions about your delivery, please contact us at:

contact@lolaanddaisydesignerpets.co.uk

Damaged Deliveries

We carefully package all our products before dispatch.

If your order arrives damaged, please contact us as soon as possible after receiving your order.

Please email us at:

contact@lolaanddaisydesignerpets.co.uk

and include:

• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the packaging, where possible

We will investigate the issue and work with you to arrange an appropriate remedy.

Please do not dispose of damaged packaging until we have had an opportunity to investigate the problem, as photographs or other information may be required when making a claim with the delivery carrier.

Changes or Delays to Your Order

As our products are handmade to order, we begin making your product after your order has been received.

If you need to make a change to your order, please contact us as soon as possible at:

contact@lolaanddaisydesignerpets.co.uk

We will do our best to accommodate changes where production has not already begun.

For information about cancelling an order, returning a product or requesting a refund, please see our Refund & Returns Policy.

Returns and Refunds

For full information about your statutory cancellation rights, returns, refunds, personalised products and our returns procedure, please see our:

Refund & Returns Policy

Your statutory consumer rights are not affected by anything contained in this Delivery Information page.

Contact Us

If you have any questions about delivery, please contact us:

Lola and Daisy Designer Pets
Dunlugas
Drum
Kinross
Kinross-shire
KY13 0UN
United Kingdom

Telephone: 07449 787325
Email:contact@lolaanddaisydesignerpets.co.uk

We aim to respond to customer enquiries within 24–48 hours.