Delivery Information

We handmake every product to order so we aim to have your pet feeder made and dispatched in 6-10 days. If we are very busy which is generally on the lead up to Christmas we would contact you if it was likely to be longer than this.

We shall email you with tracking information once your order has been booked in for collection.

We will accept cancelations up to three days from making the order.

We accept returns up to 28 days from delivery for our standard range of products but cannot accept returns on bespoke or customised orders. The buyer is responsible for paying all return costs and for ensuring that the product has not been damaged or diminished from it's original condition. Any refund given would depend on the condition the product is in when it has been returned to us.

If the feeder arrives damaged then please contact us within 24 hours of receiving it. We can then make a claim through our courier. Please email us photographs of any damage to the product and / or packaging. We will then arrange collection and a replacement or refund as requested.

See also our Refund Policy page

We offer free delivery on all of our products within mainland UK.